Help Centre

Our Eau de Parfums last 6–8 hours on skin. Layering with the matching body lotion or shower gel extends this significantly.

Yes. OSSUM never tests on animals, and we only work with suppliers who share that commitment.

Absolutely — every collection is designed to layer. Start with a lighter scent as a base and finish with something richer.

Every OSSUM product is our own brand, blended in small batches and finished by hand. We only sell through this website, so everything you buy here is genuine.

We deliver across the GCC: United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

Delivery costs depend on the country: United Arab Emirates AED20 (free over AED200); Saudi Arabia AED35 (free over AED400); Kuwait AED40 (free over AED400); Qatar AED35 (free over AED400); Bahrain AED35 (free over AED400); Oman AED35 (free over AED400). The exact fee is shown at checkout.

Delivery times after dispatch: United Arab Emirates 1–3 working days; Saudi Arabia 3–5 working days; Kuwait 3–6 working days; Qatar 3–5 working days; Bahrain 3–5 working days; Oman 3–6 working days.

Unopened products in their original packaging can be returned within 14 days of delivery. For hygiene reasons, opened fragrances cannot be returned unless faulty.

Send us a message using the contact form with your order number, and our team will arrange a free collection.

You can pay securely by card at checkout (Visa, Mastercard or American Express), or pay cash on delivery.

Yes — if you have a referral code from a friend or partner, enter it in the Referral code box at checkout and the discount is applied straight away.

Message us as soon as possible with your order number. If it hasn’t been shipped yet, we’ll update or cancel it for you.

Yes — choose a ready-made gift set, or use Create your gift to pick a box, fill it with 2–4 products, add a hand-written message and optional gift wrap & ribbon.

No — you can check out as a guest. With an account you can see all your past orders in one place.